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Before Your Appointment

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• Clean, Dry Hair: Please arrive with freshly washed and completely dry hair. Natural oils, grease, or product buildup can cause extensions to slip. Clean hair also allows me to properly assess your scalp health. Arriving with dirty or wet hair may result in your appointment being rescheduled.

• Punctuality: Please arrive on time. Being 15 minutes late or more may force me to reschedule to respect other clients' scheduled times.

Maintenance & Maintenance Schedule

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• Weft Extensions: These require a move-up or re-installation every 4 to 10 weeks, depending on your natural hair growth rate. I always recommend pre-booking your next appointment 6 weeks in advance to avoid delays that could harm your hair or scalp.

• Safety First: If I notice any signs of damage to your scalp or natural hair, I may advise taking a break and decline a re-install. Additionally, appointments with excessive knotting may be canceled or declined.

Daily At-Home Care Guide

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• Washing: Wet your hair, and wash section by section starting at the nape, use a clip if it makes it easier. Let the shampoo flow through the extensions without aggressively rubbing them. Gently scrub your scalp, taking extra care around the rows.

• Drying: Squeeze out excess water and wrap your hair in a towel—never rub or rough-dry with a towel. Dry the wefts at your scalp first, then blow-dry smooth immediately. Follow up with a flat iron or curling iron to blend textures, though minimizing heat usage extends the life of the hair.

• Brushing: Always section your hair and brush gently between the rows to eliminate knots. Never brush upside down.

• Products: Hair Extensions need extra moisture, using hydrating hair masks and serum/oils is recommended.

Lifestyle & Activities

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• Swimming: Avoid pools and salt water whenever possible. If you must swim, rinse with fresh water beforehand, saturate the hair with a hair mask and wear a high pony or bun and immediately wash, condition, and blow-dry afterward.

• Workouts: Secure your hair in a braid or low ponytail during physical activity, and brush it out immediately afterward. Keep in mind that more physical activity or longer hair naturally leads to increased shedding and tangling.

Comfort, Safety & Liability

• Discomfort: Mild tightness or tenderness is normal for the first 2 to 3 nights following an install. However, if you experience persistent headaches, contact me immediately so the extensions can be adjusted.

• Issues Within Week One: If any extensions loosen or slip out within the first week due to installation, reach out right away for a complimentary fix.

• Handling: Extensions are securely attached to your natural hair. Treat them with care; pulling them out forcefully can cause your natural hair to come out with them.

• Liability Disclaimer: Palm Salon and its stylists are not responsible for any damage to your hair or scalp. Once you leave the salon, daily maintenance and care are entirely up to you.

Questions? Please reach out if you ever need guidance on maintaining your extensions.